You will receive an email confirmation after placing your order, indicating it is being processed. In the event that you do not receive your order confirmation email, we recommend checking your junk and spam folders. Sometimes, automated emails can be mistakenly filtered into these folders by your email provider.

You can engrave a name, date, or message on any item in our "personalized items" collection here. Simply leave a note at checkout with the details of what you would like engraved.

Yes, you have the option to modify your delivery address, provided that your order has not yet been shipped. Please contact our customer service team promptly to update your shipping information. Our team will be more than happy to assist you in making any necessary changes.

Yes, we ship worldwide! We are proud to offer free shipping to all of our customers, no matter where they are located. Whether you're in the next town over or on the other side of the world, we are dedicated to providing you with the best possible shopping experience.

Orders are normally dispatched within 1-3 business days from the time of purchase. However, during busy periods, it may take up to 3-5 business days for your order to be dispatched.

Typically, it takes 6-10 business days for your order to be delivered after it has been dispatched. However, if you live in a rural area, shipping may take up to 14 business days. Please note that delivery times may be affected by various factors such as shipping location, weather conditions, and carrier schedules.

You will receive the tracking information for your order via email within 72 hours of the product being dispatched.

We are dedicated to providing our customers with high-quality products and a positive shopping experience. If you are not completely satisfied with your purchase, we offer a return policy for items within a specified time frame. Read more about returns here.

"Ready to Gift" means that the product comes packaged in a gift box that is ready to be given as a present, without the need for additional wrapping or packaging. The gift box is adorned with a ribbon, adding a special touch to the gift and making it ideal for giving to loved ones, friends, or colleagues.

Whether you are a child or an adult, there is something for everyone who loves all things space. The products offered by Space Mesmerise make for a perfect gift for anyone who is fascinated by the mysteries of the universe. We offer a wide range of space-themed items, fun for kids or sophisticated space-related items for adults.

Yes, the crystal globes offered by Space Mesmerise are made of real crystal. We take pride in using only high-quality, genuine crystal to create our products. Many other sellers cut costs by imitating real crystal with artificial glass, resulting in a dull and foggy crystal ball.

No problem! We are here to help answer any questions you may have about our products. If you have additional questions, please feel free to reach out to us by email, or through our website's contact form. Our customer service team will be happy to assist you and provide any information you need to make an informed purchasing decision.

No, you do not need an account to checkout. You can simply check out as a guest. However, there are several advantages to creating an account with us, including:

1. Faster checkout process - With an account, your shipping and billing information will be saved, making it quicker and easier to complete future purchases.
2. Order history - You can view a history of all your past orders and easily reorder items that you've purchased in the past.
3. Wishlists - You can create wishlists of items you're interested in purchasing, making it easier to find them again in the future.

The safety and security of our customers' personal and financial information is a top priority. We use industry-standard encryption technology, such as SSL (Secure Socket Layer), to protect your information during transmission. Additionally, we comply with all relevant data privacy laws and regulations to ensure the secure handling of your information.

Rest assured that when you make a purchase with us, your information is protected and kept confidential. If you have any concerns or questions about the security of your information, please feel free to contact our customer service team for assistance.