Shipping and Delivery
Orders will be shipped within 1-3 business days after processing, with the possibility of longer processing times during periods of high demand. For customers interested in purchasing our life size statues, please note that these products require a production and dispatch timeframe of approximately 3-4 weeks.
We offer delivery worldwide with tracking:
Australia
- Standard: 2-7 business days
USA
- Standard: 3-7 business days
- Express: 2-5 business days
- Remote US areas (Alaska, Guam and Hawaii): 10-15 business days
Europe
- Standard: 3-7 business days
- Express: 2-5 business days
China, India & Asia
- Standard: 15-20 business days
Rest of the World
- Standard: 6-12 business days
- Express: 5-10 business days
Change of Mind Returns
At Space Mesmerise, we are dedicated to providing our customers with the highest level of satisfaction. If for any reason you are not completely satisfied with your purchase, we will be happy to assist you with a return or exchange. To be eligible for a return, the following conditions must be met:
1. The item must be returned within 21 business days of the purchase date.
2. The item must be in its original condition and packaging.
3. The item must not have been worn, used, or altered in any way.
4. Custom-made or personalized items are not eligible for return.
To initiate a return, please email our customer service team at support@spacesmerise.com with your order number and reason for return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will replace the item free of charge or issue a full refund.
In some cases, we may require photos or videos, before issuing a return to ensure that our return policy criteria have been met.
Refunds will be issued to the original payment method. Please allow 3-7 business days for the funds to be returned to your account.
Questions
If you have any questions about our return policy, please email our customer service team by at support@spacesmerise.com. We are always here to help and will do our best to ensure that you are completely satisfied with your purchase.